Sartorius Croatia – Libra Elektronik d.o.o. with its registered office in Zaprešić, Savska 45a, collects and processes your personal data.
Sartorius Croatia – Libra Elektronik d.o.o. is an independent economic entity and is not a part of Sartorius AG, Minebea Intec GmbH or Fibar group S.A., but in its business, it uses the Sartorius, Minebea Intec and Fibaro brands based on partnership agreements for the sale and service of devices and products.
Personal data is any data relating to a natural person whose identity has been determined or can be determined directly or indirectly.
Data processing is any action performed on personal data, such as collection, storage, use, inspection and transfer of personal data.
This Policy does not apply to anonymous data. Anonymous data is data that cannot be linked to a specific natural person.
If you have any questions regarding our use of your data, please contact us first at the following contacts:
Sartorius Croatia – Libra Elektronik d.o.o.
Savska 45a, 10290 Zaprešić
tel: +385 1 3340 290
Sartorius Croatia – Libra Elektronik d.o.o. processes your personal data, among others, in the following cases:
Please help us keep your information up to date by notifying us of any changes to your contact information or preferences.
We may collect the following types of data about you:
The use of personal data following EU regulations on the protection of personal data must be justified based on one of the legal "grounds" and we are obliged to establish the basis for each use of personal data in these rules.
Customer support and marketing - to answer inquiries and provide news and offers
Sartorius Croatia – Libra Elektronik d.o.o. collects data (contact data and interests, customer history information) and may use it (sales and service information, device configuration data and technical device information) to assess which news and offers are most likely to interest you and to contact you about them offers according to your interests. Sartorius Croatia – Libra Elektronik d.o.o. may share said information with Sartorius AG and Minebea Intec GmbH to respond to your requests and provide you with a more specific offer.
Sales and service - to process your sale, configuration and service of your device
Sartorius Croatia – Libra Elektronik d.o.o. will collect contact information, device configuration information, technical device information, sales and service information and customer history information when you purchase, service or repair a device from us as part of a sale or service, including warranty and verification requests and will use them to provide the services you have requested and inform you about issues related to your device. This information may be accessed by Sartorius AG or Minebea Intec GmbH to solve technical or other problems related to the delivery of the aforementioned services.
Providing personal data to sell and service the device is a contractual obligation, and if you do not provide it, it will affect the correct execution of the contract or even make it impossible.
Legal obligations of Sartorius Croatia – Libra Elektronik d.o.o. – achieving compliance with our legal obligations towards law enforcement, regulatory and judicial authorities
Sartorius Croatia – Libra Elektronik d.o.o. subject to the laws of Croatia and obliged to comply with them. This includes providing your information to law enforcement, regulatory and judicial authorities and third-party litigants in connection with proceedings or investigations anywhere in the world where requested. Where permitted, we will make such a request directly to you or notify you in advance of a response, unless it would affect the prevention or detection of crime.
Providing personal data to comply with binding requests for your data is a legal obligation that depends on the specific request.
Transfer to third parties
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer.
Your personal data may be transferred to the following entities:
The privacy protection of your data is permanent and Sartorius Croatia – Libra Elektronik d.o.o. undertakes all necessary measures to protect them following applicable regulations and good practices. We securely process personal data, including protection against unauthorized or illegal processing and loss.
All your information is stored on our secure servers and the secure servers of our subcontractors or business partners (or secure hard copies) and is accessed and used by our security policies and standards (or equivalent standards of our subcontractors or business partners).
The above-mentioned use of your personal data is permitted following EU regulations on the protection of personal data based on the following main legal bases:
We use various security measures, including encryption and authentication, to protect and maintain the security, integrity and availability of your information.
Among other things, we use the following measures:
We store and process personal data only for as long as is necessary for the execution of a specific legitimate purpose unless the applicable regulations provide for a longer storage period for a specific purpose. In the case of giving consent for marketing, we keep the data for as long as the consent is withdrawn, i.e. until it is revoked. In the case of rejected offers, where consent for marketing has not been given, we keep the data related to the offer until revoked, and in case you ask us to delete it, it will be deleted immediately.
Personal data that are no longer needed are irretrievably anonymized or destroyed in a secure manner.
If you have any questions regarding the use of your data, please contact us at firstname.lastname@example.org.
You are right:
Your use of these rights is subject to certain exceptions to protect the public interest (e.g. preventing or detecting crime), our interests (e.g. legal obligations) or the rights and freedoms of others. If you exercise any of these rights, we will verify the validity of your right and respond without delay and within one month at the latest. In complex cases or in case of receiving a large number of requests, this period can be extended by an additional two months, of which we will inform you.
Sartorius Croatia – Libra Elektronik d.o.o. will process your data legally and securely. If you believe that Sartorius Croatia – Libra Elektronik d.o.o. illegally handles your data and you cannot resolve the same in cooperation with us, you have the right to file a complaint with the Supervisory Authority (Agency for the Protection of Personal Data - AZOP).
In Zaprešić, January 2024.